US Healthcare Scenario

US Healthcare Trends – “Social” CRM

Community Outreach

Relationship Management

Case Management

US Healthcare Scenario & Affordable Care Goals

» As the Affordable Care Act (ACA) proceeds into 2016, new norms and opportunities are rapidly reshaping the $2.8 trillion US health sector

» Healthcare organizations must adjust to empowered consumers, rapid innovation and most notably increasing competition from non-traditional players

» Increasing the quality and affordability of health insurance

» Lowering the uninsured rate by expanding public and private insurance coverage

» Reducing the costs of healthcare for individuals and the government

Healthcare is finally undergoing a customer-centric transformation that many other industries long ago embraced